Spot App Failure
I lodged a complaint in respect of a Spot payment that has not cleared for more than 3 weeks now via email. Although I received a initial response no further feedback has been received. Shocking service!
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Virgin Money Spot's replyOfficial
12 Dec 2018, 12:43Hi Mr Coetzer,
Thanks for your message
Sorry to hear this. I have had confirmation from our technical team that the funds have been reversed back into your wallet. Please expect a call from our technical team to shed some light as to what happened.
We sincerely apologise for the delay
The Virgin Money Spot team
Thanks for your message
Sorry to hear this. I have had confirmation from our technical team that the funds have been reversed back into your wallet. Please expect a call from our technical team to shed some light as to what happened.
We sincerely apologise for the delay
The Virgin Money Spot team
Virgin Money Spot's reply12 Dec 2018, 12:43
Official
Hi Mr Coetzer,
Thanks for your message
Sorry to hear this. I have had confirmation from our technical team that the funds have been reversed back into your wallet. Please expect a call from our technical team to shed some light as to what happened.
We sincerely apologise for the delay
The Virgin Money Spot team
Thanks for your message
Sorry to hear this. I have had confirmation from our technical team that the funds have been reversed back into your wallet. Please expect a call from our technical team to shed some light as to what happened.
We sincerely apologise for the delay
The Virgin Money Spot team