Virgin Money South Africa

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Virgin Money South Africa

3.3/10 hpi
Average sentiment based on 234 reviews
14 (6%)
1 (0%)
Insufficient Data
194 (83%)
25 (11%)
Reviews in last 12 months: 178
Ave. Response Time
23.88 hours
Conversion Ratio
1 hour ago
Reviewed by pauldur 1

Angry to Happy

I have also had problems logging into Virgin Money Internet banking. The ABSA call center agent I spoke to even mentioned that "the site has been down for nearly a month". This however isn't true. Som...

22 hours ago
Reviewed by Pienkie1 4

poor service

It has been a month now that i can not access my credit card account on virgin money. two weeks agao the customer support said there is a problem with the systems and it is still a problem.  There is...

4 days ago
Reviewed by Ella777 6

No response

Last week Tuesday I have phoned for a credit card limit increase on my credit card. The agent told me that I will receive an SMS in the next 24 hours to let me know if it was approved or declined. So...

2 weeks ago
Financial Services
Reviewed by CEE<3 6

First time customer, terrible service

I applied for my credit card online and was pre-approved. I had researched credit cards and saw positive reviews saying the virgin money card is the best. After sending all my docs on the 4th I receiv...

3 weeks ago
Financial Services
Reviewed by rougeofshaw 15

No Access to my Online Details Fm 27 Jun 16

Sent e-mail 27/6/16 @ 07h51, informing them that I could not get access to my online banking, and records - Denied my access When after the 4th e-mail phoned to find out and was told there was a tech...

3 weeks ago
Financial Services
Reviewed by zazamk 1

No processes and very terrible Customer Service

Applied for a Credit card ( ********** ********** 6007 ) on the 16 June - They Acknowledged on 17th June that they got my documents. On 23rd June they sent me an email that "Was pre approved but they...

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Virgin Money South Africa