Virgin Money South Africa

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Virgin Money South Africa

3.3/10 hpi
Average sentiment based on 237 reviews
14 (6%)
1 (0%)
Insufficient Data
194 (82%)
28 (12%)
Reviews in last 12 months: 173
Ave. Response Time
27.48 hours
Conversion Ratio
1 day ago
Reviewed by Jayapg 1

Horrible online banking experience

Ever since Virgin money started its new online banking system, I have had endless problems. I only occasionally can log on. Most times, the system will not allow me to log on.  Your system does not ac...

1 week ago
Reviewed by kate-turner 1

Lost a long-time loyal credit card customer, due to shoddy, dismissive and arrogant call centre agents

I have been a Virgin Money credit card holder for about 10 years. Since the introduction of the One Time Pin for online purchases, I have not been able to make online purchases as the process has alwa...

1 week ago
Reviewed by SW0982 1

Decrease of credit limit

Hi   I am extremely ANGRY to see that my credit card limit was decreased.  I have never been in arrears and have not gone over my limit.  There is no reason as to why my limit should be decreased wi...

3 weeks ago
Reviewed by pauldur 1

Angry to Happy

I have also had problems logging into Virgin Money Internet banking. The ABSA call center agent I spoke to even mentioned that "the site has been down for nearly a month". This however isn't true. Som...

3 weeks ago
Reviewed by Pienkie1 5

poor service

It has been a month now that i can not access my credit card account on virgin money. two weeks agao the customer support said there is a problem with the systems and it is still a problem.  There is...

1 month ago
Reviewed by Ella777 6

No response

Last week Tuesday I have phoned for a credit card limit increase on my credit card. The agent told me that I will receive an SMS in the next 24 hours to let me know if it was approved or declined. So...

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Virgin Money South Africa