What's the use if no use

I submitted a claim for a rain damage ( ceiling) on 17 March 2018, and have been calling VMI continuously to get an update as they failed to update on the progress of claim. Claims DEPT keeps promising to call back, yet no one knows anything. I have spoken to everyone you name them, no one takes any charge ...Ayanda, Lerato, Masi, Keagan, Maxwell. Today, I call 1 call solution who told me they waiting on insurance for authorisation, and while a follow up was done with VMI, they claim they haven't received any report nor do they have any development to report on. I am a disgruntled client with a damaged ceiling for over 3 weeks. I really don't want this insurance anymore.