VRG*** - ***VRG Very Bad Experience with my insurance claim with Virgin Money, i would not recommend Virgin Money Insurance to anyone and i am moving my business elsewhere as soon as possible.

I registered a claim with virgin money insurance on the 2nd of January 2018 and got acknowledgement of this claim on the 4th of January stating my claims handler would be Rosy Kekana. The vehicle was then taken for assessment on the 8th January and i was told my insurance would be in contact with me within the next 3 to 5 days. After this i did not hear nor receive any further communication from the insurance company until i called after just before or after the 5 days and there was no one that could assist, i kept on being passed from one person to another because Rosy was suddenly not handling my claim anymore and that someone else is and with the excuse that their claim system or system is also down. After shouting and screaming someone took my call and told me the claim was approved and a repairs company will give me a call. Again after this i did not hear anything from the repairer nor my insurance until i called again and demanded they call this repairs company whilst i was still holding and get them to book my car in. The car was then booked and i dropped it of on the 23rd of January.

Hoping that this inconvenience has finally stopped as i will be dealing with another company which is the repairs company i found myself again having to contact Virgin Money Insurance because the repairs company has completed the repairs a week ago but are and have been waiting for Virgin Money Insurance to send out windscreen people to fit the windscreen and i can take delivery of my vehicle. I called this morning 6th February and went through the whole experience again of unavailable claims people and being told i will be contacted when they can get hold of them or available. Again i don't know what is happening with my claim and when i will be receiving my car. This review does not include other admin issues that i also experienced during this claim for things that i submitted when i took the insurance and i think if i where to include all of that information on this platform i would run out of text character space. Virgin Money Insurance needs to stop lying to South African consumers and promise good and hassle free experiences knowing they do not even come close to providing the service.

I just want my claim to be concluded so i can move my business to other insurance companies and maybe i would never have to go through such appalling service .