1 reviews | Active since Mar 2018
Virgin Money Insurance, lack of response
Sometime at the beginning of March I took out a motor vehicle policy with VMI but as my existing insurance company would not cancel the current motor policy until end March I had to ask VMI to defer the new activation until midnight on 31st March.
Initially my sales consultant said that this was not a problem but a subsequent telephone call from another consultant said that this request was not possible in their "back office" and that they would have to refund me the money I had already paid and reactivate the vehicle policy from 1st April and request another debit order to start.
It is now 9th April and after sending FIVE emails I have received neither a phone call nor any affirmative replies and indeed no refund!
Does anyone else find this service unacceptable?
Disgruntled Graham
Dear Graham
Thank you for taking the time to bring this matter to our attention. We apologise for the service received.
We are urgently looking into the matter and will contact you shortly in order to resolve the matter.
The Virgin Money Insurance Team
Dear Graham
Thank you for taking the time to bring this matter to our attention. We apologise for the service received.
We are urgently looking into the matter and will contact you shortly in order to resolve the matter.
The Virgin Money Insurance Team
Dear Graham
We wish to advise that your complaint has been resolved and resolution letter emailed to you explaining the outcome of your complaint.
Thank you.
Kind regards,
Dear Graham
We wish to advise that your complaint has been resolved and resolution letter emailed to you explaining the outcome of your complaint.
Thank you.
Kind regards,
Dear Graham
We wish to advise that the refund was processed on 10 April 2018 and paid back into the account from where the premium had been collected.
Kind regards,
Dear Graham
We wish to advise that the refund was processed on 10 April 2018 and paid back into the account from where the premium had been collected.
Kind regards,