1 reviews | Active since Feb 2017
Virgin Money Insurance keep deducting premiums even after death
Policy number: VRG ********** 500
I took out a funeral policy for my dad in October 2017. My father passed away on 28 February 2018 from natural causes and I immediately notified Virgin Money Insurance. Virgin Money Insurance have continued to deduct the monthly premium in March and April, even though their policy directly states that the policy is canceled with immediate effect upon death of the insured.
I have sent numerous emails to Virgin Money Insurance and they promise to refund me but weeks later am still waiting for the refunds. Absolutely shocking!
Dear Bianca
Thank you for taking the time to bring this matter to our attention. We apologise for the service received.
We are urgently looking into the matter and will contact you shortly in order to resolve the matter.
The Virgin Money Insurance Team
Dear Bianca
Thank you for taking the time to bring this matter to our attention. We apologise for the service received.
We are urgently looking into the matter and will contact you shortly in order to resolve the matter.
The Virgin Money Insurance Team
Dear Bianca
We wish to confirm that your refund was processed and complaint resolved on the 19/04/2018. We do apologise for the inconvenience.
Kind regards,
The Virgin Money Insurance Team
Dear Bianca
We wish to confirm that your refund was processed and complaint resolved on the 19/04/2018. We do apologise for the inconvenience.
Kind regards,
The Virgin Money Insurance Team