1 reviews | Active since Apr 2012
Unhappy about service
Its so sad the service off virgin money I had spoke to a consultant yesterday after been told they can't do anything about my policy I had explained to the agent that I requested payment to be changed and other that my bank card was ****** from the ATM and all my money take due to an injury I had to be hospitalised atbi got discharged yesterday and explained to the agent he say he can't do anything. Why do they send you an SMS to say please call so we can help you
Dear Thashnee
Thank you for taking the time to bring this matter to our attention. We apologise for the service received.
We are urgently looking into the matter and will contact you shortly in order to resolve the matter.
The Virgin Money Insurance Team
Dear Thashnee
Thank you for taking the time to bring this matter to our attention. We apologise for the service received.
We are urgently looking into the matter and will contact you shortly in order to resolve the matter.
The Virgin Money Insurance Team
Dear Thashnee
We confirm that you have been contacted by a consultant who informed you the outcome of your complaint.
We trust you find the above in order
Kind regards,
The Virgin Money Insurance Team
Dear Thashnee
We confirm that you have been contacted by a consultant who informed you the outcome of your complaint.
We trust you find the above in order
Kind regards,
The Virgin Money Insurance Team