Unfair treatment and victimization

On 4 /7/2018 I requested Virgin Money Insurance to come and assist me with changing my two flat tyres at home. they dispatched a guy from Precision Tow in to assist me, the guy towed my car to a tyre centre in town. I left with the other guy from the same company while the oter guy was busy towing my car. I arrived at the tyre centre and waited for my car to arrived. the guy who towed my car parked it and handed the car keys to me. when the tyre centre guys wanted to do the tyre repairs, i saw that my car had scratches and immediatley informed virgin money. Trishen Moodley phoned and informed me that he was assigned to investigate my claim. I had to constantly phoned him to request feedback after two weeks he told me that the damages to my car are worth R9 500 and I must pay R4000 access. I refused and told him that Virgin money must take full responsibility as they are the one who contracted Precision Tow In to tow my car straight from my garage. I have requested Trishen Moodley to foward me the letter stating that Virgin Money Insurance is refusing to let Precision Tow In to take responsibility for damaging my car and pay the R4000 access so I can foward it to my lawyers. I am very unhappy about the manner I am being treated.