MH
Mark H

1 reviews | Active since Dec 2010

11 Jul 2017, 12:46

Unattended Geyser

<p>6 Days after reporting my Geyser has burst with flooding, plumbers have not attempted to repair.</p> <p>Hundreds of litres of water has been left to seep into my property, acted on immediately this could have been avoided. </p> <p>Left with no water and limited electricity for 6 days with a family of 5 including a 15 month old baby has left us in perrel - How do we do laundry, How do I bath my baby - at great additional cost.....</p> <p>This wreckless handling of this claim has resulted in substantial increased damage to my property, additional costs and danger to my family.</p> <p>I've made more than 20 follow up calls, including escalating to managers, dealing directly with vendors. Yesterday on at least 3 occasions I was a assured that plumbers would begin attending to the problem - for the third time the plumbers confirmed this is not so.</p>

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Replies (1)
Virgin Money Insurance
Virgin Money Insurance's reply11 Jul 2017, 13:10
Official

Hi Mark.

Thank you for taking the time to bring this matter to our attention. We apologise for the service received.

We are urgently looking into the matter and will contact you shortly in order to resolve the matter.

The Virgin Money Insurance Team