VZ
Valerie Z

1 reviews | Active since Mar 2009

04 May 2017, 08:11

They do not know what they are doing

<p>i have joined virgin money insurance for my car, house contents and building and they only registered the cover for my building. i have cancelled the insurance i have and now i am not covered at all for my car and contents. i have called them and they promised to call me back and i am still waiting for a call. This company has employees who do not what they are doing. i trully regret having a business contract with them. they are an embarrasment and disgrace to the visionary of this brand.</p>

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Replies (2)
Virgin Money Insurance
Virgin Money Insurance's reply04 May 2017, 12:00
Official

We confirm acknowledgement of your complaint and would like to apologies for any inconvenience caused.

Together with our business partners, we are working towards finding a solution to this issue. We trust that we will be able to resolve this matter to your satisfaction.

We would like to thank you for taking the time to bring this to our attention.

The Virgin Team

Virgin Money Insurance
Virgin Money Insurance's reply04 May 2017, 12:00
Official

We confirm acknowledgement of your complaint and would like to apologies for any inconvenience caused.

Together with our business partners, we are working towards finding a solution to this issue. We trust that we will be able to resolve this matter to your satisfaction.

We would like to thank you for taking the time to bring this to our attention.

The Virgin Team