KV
Kobus V
1 reviews | Active since Nov 2015
04 Jan 2019, 10:32
Still being charged for Value added insurance even after cancelling my insurance policy.
I have been given Value added insurance along with my regular insurance policy. My insurance policy was moved to Dial direct, and has since been cancelled completely. Even though I have no active policy with Dial Direct or Virgin Money I still get charged every month for the value added insurance.
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Replies (3)0
Replies (3)
Virgin Money Insurance's replyOfficial
04 Jan 2019, 11:58Hi Kobus
Thank you for taking the time to bring this matter to our attention. We apologise for the service you have received.
We are urgently looking into the matter and will be in contact you in order to resolve the matter.
The Virgin Money Insurance Team
Virgin Money Insurance's reply04 Jan 2019, 11:58
Official
Hi Kobus
Thank you for taking the time to bring this matter to our attention. We apologise for the service you have received.
We are urgently looking into the matter and will be in contact you in order to resolve the matter.
The Virgin Money Insurance Team
Virgin Money Insurance's replyOfficial
04 Jan 2019, 13:19Hi Kobus
Thank you for taking our call today. We have confirmed that your policy lies with Dial Direct and not AIG. They will be in contact with you to address your concerns and provide resolution.
We trust we have been of assistance to you.
Kind regards,
Virgin Money Insurance Team
Thank you for taking our call today. We have confirmed that your policy lies with Dial Direct and not AIG. They will be in contact with you to address your concerns and provide resolution.
We trust we have been of assistance to you.
Kind regards,
Virgin Money Insurance Team
Virgin Money Insurance's reply04 Jan 2019, 13:19
Official
Hi Kobus
Thank you for taking our call today. We have confirmed that your policy lies with Dial Direct and not AIG. They will be in contact with you to address your concerns and provide resolution.
We trust we have been of assistance to you.
Kind regards,
Virgin Money Insurance Team
Thank you for taking our call today. We have confirmed that your policy lies with Dial Direct and not AIG. They will be in contact with you to address your concerns and provide resolution.
We trust we have been of assistance to you.
Kind regards,
Virgin Money Insurance Team
KV
Kobus V's updateReviewer Update
05 Jan 2019, 10:57As mentioned the policy was originally taken out with Virgin Money, and was then transferred to Dial Direct (without consulting me in the matter).
I still have the original policy documentation with Virgin Money branding, yet they cannot find any reference of my policy numbers on their system. They completely deny the existence of my policy, yet the line in my bank statement reads VIRGINMVAP followed by the policy number.
KV
Kobus V's update05 Jan 2019, 10:57
Reviewer Update
As mentioned the policy was originally taken out with Virgin Money, and was then transferred to Dial Direct (without consulting me in the matter).
I still have the original policy documentation with Virgin Money branding, yet they cannot find any reference of my policy numbers on their system. They completely deny the existence of my policy, yet the line in my bank statement reads VIRGINMVAP followed by the policy number.