Sending personal details nationwide

Virgin Money Insurance have been sending my policy to a lady in Cape Town. I queried why they suddenly billed me extra now and that is when she called to say she had all my details because Virgin are emailing her my policy and it was not the first time. I called Virgin immediately, a customer service agent was supposed to return my call, still waiting...This is shocking especially with all the identity ***** in this country. This woman at least was honest and informed me. What if she was a ********? What would Virgin have done if she had opened accounts etc in my name and I had lost a fortune? Nothing. As they have done nothing now with my complaint.