Pathetic service

Absolutely pathetic service. I've had a break in in my home on January 12th 2018. It has been almost 2 months since the incident and im still awaiting some update regarding my claim. Ive insured sone of my goods thru another insurance and within two weeks I had been paid out and the goods replaced. Virginmoney, underwritten by AIG have requested my copies of invoices and quotes and I've even had to eventually fetch the investigators report myself from the police. We have made countless follow ups with them and not once have they called to tell us the progress on this claim. Furthermore in the middle of my claim process they have canceled my policy within adhering to the contact rules which they made. I am frustrated and at my wits end. My next call would be legal action.