DN
Denise N
1 reviews | Active since Sept 2011
27 Nov 2018, 10:55
No feedback on Claims
I was involved in an accident in August 2018, the accident was entirely the other drivers fault, i have witnesses to that effect, VMI has settled my claim, however every time i try to get info about the claim from the other drivers insurance so i can get my excess back i get the same answer, "its been handed over to legal" nothing else!! no one has contacted me for the witnesses details no one has contacted me for the case number, or a copy of the report or anything. I am no longer insured with VMI but its unfair to not keep me updated on the claim, if its with legal, then advise legal to keep the clients informed. This is unacceptable.
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Replies (4)0
Replies (4)
Virgin Money Insurance's replyOfficial
18 Dec 2018, 14:39 Hi Dhaneshirie
Thank you for taking the time to bring this matter to our attention. Please accept our humble apologies for the service received.
We are urgently looking into the matter with the relevant stakeholders and will be in contact you in order to resolve the matter.
The Virgin Money Insurance Team
Thank you for taking the time to bring this matter to our attention. Please accept our humble apologies for the service received.
We are urgently looking into the matter with the relevant stakeholders and will be in contact you in order to resolve the matter.
The Virgin Money Insurance Team
Virgin Money Insurance's reply18 Dec 2018, 14:39
Official
Hi Dhaneshirie
Thank you for taking the time to bring this matter to our attention. Please accept our humble apologies for the service received.
We are urgently looking into the matter with the relevant stakeholders and will be in contact you in order to resolve the matter.
The Virgin Money Insurance Team
Thank you for taking the time to bring this matter to our attention. Please accept our humble apologies for the service received.
We are urgently looking into the matter with the relevant stakeholders and will be in contact you in order to resolve the matter.
The Virgin Money Insurance Team
Virgin Money Insurance's replyOfficial
18 Dec 2018, 16:11Hi Dhaneshirie
Kindly note we have received feedback from our claims department who have advised that your claim was referred to the External Recovery Agency on the 1/10/2018. The recovery process is quite time consuming and could take maximum 3 years to recover from a third party.
We further wish to add that recoveries are not always guaranteed as there is a 50/50 chance that we might be successful.
Please feel free to contact us should you require further assistance.
Kind regards,
Virgin Money Insurance Team
Kindly note we have received feedback from our claims department who have advised that your claim was referred to the External Recovery Agency on the 1/10/2018. The recovery process is quite time consuming and could take maximum 3 years to recover from a third party.
We further wish to add that recoveries are not always guaranteed as there is a 50/50 chance that we might be successful.
Please feel free to contact us should you require further assistance.
Kind regards,
Virgin Money Insurance Team
Virgin Money Insurance's reply18 Dec 2018, 16:11
Official
Hi Dhaneshirie
Kindly note we have received feedback from our claims department who have advised that your claim was referred to the External Recovery Agency on the 1/10/2018. The recovery process is quite time consuming and could take maximum 3 years to recover from a third party.
We further wish to add that recoveries are not always guaranteed as there is a 50/50 chance that we might be successful.
Please feel free to contact us should you require further assistance.
Kind regards,
Virgin Money Insurance Team
Kindly note we have received feedback from our claims department who have advised that your claim was referred to the External Recovery Agency on the 1/10/2018. The recovery process is quite time consuming and could take maximum 3 years to recover from a third party.
We further wish to add that recoveries are not always guaranteed as there is a 50/50 chance that we might be successful.
Please feel free to contact us should you require further assistance.
Kind regards,
Virgin Money Insurance Team
DN
Denise N's updateReviewer Update
09 Jan 2019, 10:29Good Day, thank you for your response, i am struggling to understand how you are proceeding with the recovery when you have not requested a case number, the police report or even an account of how the accident happened, we have witnesses and the other person who was involved in the accident but no information was requested by yourselves, so how are you going about with this recovery???
DN
Denise N's update09 Jan 2019, 10:29
Reviewer Update
Good Day, thank you for your response, i am struggling to understand how you are proceeding with the recovery when you have not requested a case number, the police report or even an account of how the accident happened, we have witnesses and the other person who was involved in the accident but no information was requested by yourselves, so how are you going about with this recovery???
DN
Denise N's updateReviewer Update
05 Feb 2019, 13:47almost a month has a passed and still not a single response from Virgin Money !!!
DN
Denise N's update05 Feb 2019, 13:47
Reviewer Update
almost a month has a passed and still not a single response from Virgin Money !!!