Extremely bad service

<p>Claim Handler Ernest Ramithithi/Keagan Govender<br />Policy No: VRG ********** 302 <br />Claim No: ********** 079VRG</p> <p> </p> <p>Firstly I must thank Keagan for the prompt assistance he gave me throughout my claim even though he had to hand my claim over to AIG where I met Ernest my nighmare till today.</p> <p>My car was highjacked and recovered withing 24hrs I followed everything about it even went to the pound after spending 6hrs at the police station and be told that its not their case had to be transfered to another one around 12 at night. Following day I had to use taxis to find my car in the pond in Lenz. After everything I gave Ernest all requirements as requested but still my claim took a month and half before I could get my car back. The rental car was a nightmare dont even know where to start, note that when the policy was sold to me I was told about councelling when in such situations none of that.</p> <p> </p> <p>I got my car back had to take it as it is from Renew-It no jack spanner, wheel spanner the door doesn't close properly tyre had a bulb on the side, chips on my windscreen, scratches on my dashboard.</p> <p> </p> <p>I reported this to Ernest and he told he will have to launch an investigation. This claim was escalated to his superior but they don't care about following up on it as this guy does as he pleases.</p> <p> </p> <p>I'm very much dissapointed with this company wont even advise a single soul to sign up with AIG or Virging Money Insurance.</p>