Claim

I have been a loyal client who never missed a payment for 19 months straight, upon my very first claim, I submitted all the required docs and kept on calling for feed back and status of my claim, with the operator telling me she does not know yet she will get back to me but all in vain. After I called 48 hours later when I'm expecting a final answer I get told I should wait a further 2 weeks as my claim is under investigation?? I asked what seems to be a concern, sorry We cannot disclose!!!! I asked to be notified in writing as 48 hours has passed they also could not do that!!! I'm very disappointed to be let down when I thought I had a great back up should a death arise but no all in vain, I'm very sad to say the least.