Bad service...Very bad!!

<p>On the 5April 2017 my wife was involved in an accident.</p> <p>the first thing I did was call virgin to tow my vehicle. Towing service was there in a flash. </p> <p>I reported the accident to SAPS and reported the accident to the insurance. </p> <p>The very same day they arranged a rental which was all good. From here on out it all just went down Mount Everest!!</p> <p>for two weeks I had no calls or follow ups from the insurance. </p> <p>On the 17th of April I decided to call and do a follow up, just to find that no claim was processed on their system.</p> <p>keegan who assisted then assisted with opening the case. </p> <p>So 1: they have now towed my vehicle but they don't know where </p> <p>2: they were not even aware that I had a rental.</p> <p>the evening I received a call from Ernest Ramatiti.. (All good) </p> <p>never heard form this man again until I had to follow up with him. Trying to get hold of Ernest is like trying to find a needle in a haystack. </p> <p>He also never returned my calls. Eventually I managed to get hold of his direct line manager Beverly and explained my situation. After 3hours I received a call from Ernest ( 2April 2017) he's awaiting assessors report. </p> <p>I finally received the report and it states that they want to write off my vehicle.... (3 April 2017)</p> <p>(The report reads: please note that the vehicle is uneconomical to repair code 2.)</p> <p> </p> <p>damages to the vehicle is the bumper, fender, head light, and nudge bar... This amounts toR158k</p> <p>The labour cost is R8,5k </p> <p>total ***. </p> <p>Now somewhere, somehow, some one is messing with someone's head!!</p> <p> I'm not driving a Ferrari. I'm driving an Ix35. 65000km on the clock.... </p> <p>The car is very much drivable, no air bag had deployed, no chassis is bent.... </p> <p> </p> <p>Im not accepting the assessors report because clearly someone is not of sober mind!</p> <p> </p> <p>im now left without a vehicle because the rental had to be returned yesterday 5April 2017 and I'm still with out my Repaired vehicle. </p> <p> </p> <p>If this is the type of service I have to accept then my standards are very low.</p> <p> </p> <p> </p>