FL
Fiona L
1 reviews | Active since Dec 2009
10 Jan 2019, 14:03
BAD Service
Received a message stating that they had been trying to contact me about previous correspondence. As I hadn't got any correspondence I thought best to call. 20 minutes later with no answer, went online only to find that my policy is going to be terminated at the end of this month.
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Virgin Money Insurance's replyOfficial
11 Jan 2019, 10:00 Hi Fiona
Thank you for taking the time to bring your matter to our attention. We apologise for the service you have received.
We are urgently looking into the matter and will be in contact you in order to resolve the matter.
The Virgin Money Insurance Team
Thank you for taking the time to bring your matter to our attention. We apologise for the service you have received.
We are urgently looking into the matter and will be in contact you in order to resolve the matter.
The Virgin Money Insurance Team
Virgin Money Insurance's reply11 Jan 2019, 10:00
Official
Hi Fiona
Thank you for taking the time to bring your matter to our attention. We apologise for the service you have received.
We are urgently looking into the matter and will be in contact you in order to resolve the matter.
The Virgin Money Insurance Team
Thank you for taking the time to bring your matter to our attention. We apologise for the service you have received.
We are urgently looking into the matter and will be in contact you in order to resolve the matter.
The Virgin Money Insurance Team