Bad experience!

On the 1st of Jan I was double debited by virgin insurance money. I decided to call in on the 3rd of Jan 19 and after holding for quite some time, Sonto picked up who then transferred me to the relevant department, minutes later she came to say there's no one to assist me.

Frustrated at the fact that I waited for nothing, I sent in an email and to date all I receive is automated replys.

I called in again yesterday and I was still not assisted.

I sent through an email expressing my dissatisfaction and wanting to cancel my policy and no one has got back to me which makes me wonder on whether this is how you treat your claim request.

Even though its going to be a financial loss on my side, I'd rather going through the waiting period again then to be with ah insurance company that does not treat their customers fairly.