5 Months Claim not Processed

<p>On the 25th February I had an accident and there was a third party car involved. Two towing companies came to the scene after they were both informed by virgin consultants that there was accident (Fist Road and the other company). I ended up not knowing which towing company is actually authorised to tow my car. The accident occurred around 11 and we only left the scene by 4 because of the contradicting information I was getting from the virgin consultants because they were both saying only the authorised towing company should tow my car, WHEREAS THEY HAVE AUTHORISED BOTH COMPANIES!!</p> <p>Getting the car fixed was also a mission because the car stayed at the towing company for more than a week without the KNOWLEGDE of the Ernest Ramatiti, well thatz what he claimed because he said he had informed the towing company to take it to Midrand for repairs. The car finally got to the repair centre and there was NO KEY, for two weeks my car was pushed around from one spot to the other to be repaired. The key was finally delivered and it was delivered to wrong repair centre which took them another three days to be trace the key!!! The towing company claimed that I did not GIVE THEM THE KEY, but the SAME KEY WAS DELIVERED BY THEM to the repair centre!!! And on top of that I had to PAY the 10% which I was also not informed about. I got my car back after a month.</p> <p>This is the 5th month since the accident and the third party car is yet to be assessed!!! They informed me on the 12 of June that their car hasn’t been fixed yet!! I called in the same day, only to find out that Ramatiti is no longer working there and that my claim has been CLOSED!!! Rosy the new lady who took over him informed me that she will be taking our claim. It has since been a month and she still hasn’t done anything, she would say that she will call me back, she has appointed assessors, she will call the third party still none of that has been done!! I even spoke to her Manager Beverly and still there is no development on my claim.</p> <p>I am really unhappy on how my case has been handled no one updates me!! If I had known that your service was going to be this unprofessional and pathetic I would have thought twice about trusting Virgin Insurance to assist me in the time of need!! </p>