Absolutely ***********

After multiple promises by Virgin Media to get back to me wrt a simple house move request, I still have no idea where we are in the process. Each time I call in I get told a completely new story of where we are in the process from a) all is done and ready b) no service available for next 18mnths in the new area c) cannot find the new unit. I am appalled by the incompetence of the service received.