FORGET POOR SERVICE, THIS IS NO SERVICE!!!!

On the 7th June I was scheduled to meet with a fitness coach. After waiting for an hour after being met at reception (I was told the coach was on his way) I was then told there was no fitness coach in that day and was rescheduled for another day. The following week I met Nyal, the fitness coach, after spending 30 minutes with Nyal, going through the gym, etc.He said he would email me my fitness plan, 4 weeks went by, I phoned Virgin Active on numerous occasions requesting my plan. Each time my name and number was taken and I was promised to be called back, which NEVER happened. Last week I spoke to Chad, he then said Kyle, a trainer would contact me within 20 minutes, I then phoned back after an hour and a half only to be told Kyle nor Chad were available, 2 days went by before someone phoned me. I absolutely refuse to be associated with a gym which promises so much support and delivers absolutely nothing. I refuse to belong to Virgin Active and demand my contract be terminated immediately and have my money refunded, the cheek to debit the money but not deliver on service, what am I paying for??? I`m sure this qualifies for legal action to be taken, it is theft!