NPS Score
0
Recommended: Likely
Sep '26 - Oct '26
Frequently Asked Questions About Virgin Active Sunningdale Western Cape
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Recent reviews (1)
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Share Your Experience1 reviews | Active since Jan 2015
EXTREMELY DISSATISFIED
EXTREMELY DISSATIFIED Hello Peter I need assistance urgently please. On 31 July 2026, I left work and had to cross the N7 from the one side to the other side where my vehicle was stationed waiting for the oncoming to clear so that I can cross the road. Then the unexpected happened that I did not expect. A drunk driver drove into the back of my vehicle with a high impact leaving me with internal injuries a fractured RIB and bruised liver, various fractured vertebrae's in my back spine. When I phoned Virgin Active Head Office to inform them of the accident they said that they will cancel my membership but I had to get a letter from the doctor confirming that I am not able to gym at all. I have submitted doctor letter to the club manager and to ***. They eventually rep**** yesterday with the following and I am not in agreement of this as this accident was not my fault nor do I have the finances - Please could you assist me, I even sent them the horrifying videos of the incident.......Hi ******, Thank you for your email and for providing the supporting documentation regarding your unfortunate accident. We are truly sorry to hear about what you have been through and understand that this is a difficult and unexpected situation. After reviewing your request, we regret to advise that we are unable to fully waive the cancellation fee. However, given the circumstances and the supporting documentation provided, we are able to offer a 50% reduction on the applicable cancellation fee. This would reduce the cancellation fee to R1,044. We hope this concession assists you during this difficult time and appreciate your understanding. Kind Regards, Challene Mtasa
1 reviews | Active since Jan 2015
EXTREMELY DISSATISFIED
EXTREMELY DISSATIFIED Hello Peter I need assistance urgently please. On 31 July 2026, I left work and had to cross the N7 from the one side to the other side where my vehicle was stationed waiting for the oncoming to clear so that I can cross the road. Then the unexpected happened that I did not expect. A drunk driver drove into the back of my vehicle with a high impact leaving me with internal injuries a fractured RIB and bruised liver, various fractured vertebrae's in my back spine. When I phoned Virgin Active Head Office to inform them of the accident they said that they will cancel my membership but I had to get a letter from the doctor confirming that I am not able to gym at all. I have submitted doctor letter to the club manager and to ***. They eventually rep**** yesterday with the following and I am not in agreement of this as this accident was not my fault nor do I have the finances - Please could you assist me, I even sent them the horrifying videos of the incident.......Hi ******, Thank you for your email and for providing the supporting documentation regarding your unfortunate accident. We are truly sorry to hear about what you have been through and understand that this is a difficult and unexpected situation. After reviewing your request, we regret to advise that we are unable to fully waive the cancellation fee. However, given the circumstances and the supporting documentation provided, we are able to offer a 50% reduction on the applicable cancellation fee. This would reduce the cancellation fee to R1,044. We hope this concession assists you during this difficult time and appreciate your understanding. Kind Regards, Challene Mtasa