ZERO CUSTOMER SERVICE DELIVERY

Hi,

I will be calling the people that did not assist us out by name.

JOIN PLANET FITNESS!

NEVER JOIN VIRGIN ACTIVE.

My husband and I joined Virgin Active last year in April.

We joined the Centurion club.

The lady that joined us was Tash Augustine.

We paid the joining fee and signed for the monthly debit orders as discussed with Tash. The first month was fine, then the debit orders started to change, for some reason they became less. With that, we started getting emails, sms's and phone calls saying we are behind on our fees.

My husband sent proof of our contract with Tash to Francis Thaqirah ccíng in Ronel Van Loggerenberg. No reply was recived from them.

We have tried to cancel our membership because we want to join Planet Fitness instead as they have better customer service. No luck in canceling.

After calling numerous times I was told to email Rene Singh, explaining our situation. No reply.

We are not willing to pay early cancelation penalty as we have been signed up under false pretenses, we have been accused of owing Virgin Active money and we have experience worse than pathetic non existent client/customer care.

After Planet fitness requested our vitality benefits to be carried over, Nomvuyo Quwe-Barkley from Vrigin contacted us. I explained the situation to her and sent her all corresponding communication between myself, Tash, Rene and Francis. Now, I am getting no response from her aswell.

The fist time I contacted Virgin to cancel was 16 Jan 2022. To date I have had no luck. I have followed up numerous times.

This is reflecting badly on our credit score.

The service delivery is unacceptable. I would NEVER recommend Virgin Active to anyone.

Don't even consider joining any other gym than Planet Fitness.