Zero Customer Service!!!

<p>I had a dispute about my membership at Virgin Active Northgate, Johannesburg. I had forwarded my dispute to Virgin Active Head Office when they called me to see if I was happy with their service. When I have reported how I was misled and to join the gym (false adverti*****t) the head office promised to contact the branch and resolve the problem. After a couple of weeks I took it to myself to contact the branch as I heard nothing from head office nor the branch. I went to meet the Manager and she promised to contact me the same day or the following day (6th March). I fowarded her the email that I had sent to head office but until the 14th of March that I realised that she was not looking forward to contacting me. I called again informing her that I joined the gym in December and they had not taken action of my dispute until March and therefore I went to join another gym. I requested my FULL refund but the manager reminded me of cancellation fee and that I had used the facility... whose problem is that if they **** to me? What had attracted me was their promise but they failed to deliver so why I should pay for something that I am not happy with? She was rude to me when I told her that I wont be paying any cancellatin fee. Realising that I was not backing off she sent me an email few minutes after the call, promising to look at the matter. Until today, nothing has happened... 14th March and now is 28th March? Wow! What is there to expect from the Staff if the Manager behaves like this? This is just the first step to say Wake Up before its too late!</p>