JF
Jeremiah F
1 reviews | Active since Feb 2015
16 Feb 2015, 12:05
Your staff are rude
Your staff are rude, unprofessional and have no clue about fitness. I am gyming at this branch because it's closest to home and i have a goal.. I'm not gyming because i want to, i am gyming because i need to. Your staff are complaining that my team and i are noisy when gyming. What normal human being won't make a sound when lifting or benching 150kg. I am so disappointed that this well known gym is actually making their loyal members wanting to cancel their contracts. Its been going on for the past 2 weeks, i've spoken to your staff before and it just goes in the 1 ear and out the other. It's either you get you other staff or i'm cancelling my contract without paying a penalty fee. I am disgusted...
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Replies (1)Virgin Active South Africa's replyOfficial
16 Feb 2015, 16:00Hello Jeremiah23,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused.
As discussed, I explained our club rules with regards to how members should present themselves in our clubs.
I have spoken to the club manager, Angelo, and he will be making contact with you to address any other concerns.
All the best with your competition!
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused.
As discussed, I explained our club rules with regards to how members should present themselves in our clubs.
I have spoken to the club manager, Angelo, and he will be making contact with you to address any other concerns.
All the best with your competition!
Regards
Robyn
Virgin Active South Africa's reply16 Feb 2015, 16:00
Official
Hello Jeremiah23,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused.
As discussed, I explained our club rules with regards to how members should present themselves in our clubs.
I have spoken to the club manager, Angelo, and he will be making contact with you to address any other concerns.
All the best with your competition!
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused.
As discussed, I explained our club rules with regards to how members should present themselves in our clubs.
I have spoken to the club manager, Angelo, and he will be making contact with you to address any other concerns.
All the best with your competition!
Regards
Robyn
