JF
Jeremiah F

1 reviews | Active since Feb 2015

16 Feb 2015, 12:05

Your staff are rude

Your staff are rude, unprofessional and have no clue about fitness. I am gyming at this branch because it's closest to home and i have a goal.. I'm not gyming because i want to, i am gyming because i need to. Your staff are complaining that my team and i are noisy when gyming. What normal human being won't make a sound when lifting or benching 150kg. I am so disappointed that this well known gym is actually making their loyal members wanting to cancel their contracts. Its been going on for the past 2 weeks, i've spoken to your staff before and it just goes in the 1 ear and out the other. It's either you get you other staff or i'm cancelling my contract without paying a penalty fee. I am disgusted...

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply16 Feb 2015, 16:00
Official
Hello Jeremiah23,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for any frustrations caused.

As discussed, I explained our club rules with regards to how members should present themselves in our clubs.

I have spoken to the club manager, Angelo, and he will be making contact with you to address any other concerns.

All the best with your competition!

Regards
Robyn