YOU NOT SO ACTIVE SERVICE SUCKS

My Virgin active account is in arrears and I have called them 6 times to arrange payment. The first two times I spoke to a consultant which said they will send me an email with the banking details to settle the outstanding amount. I have till this day not received one email. Today I tried calling again, this time to speak to a manager in the finance department, I called four times and every time I asked to be transfers, they drop the call. I have just about had it with trying to pay my arrears, with this kind of service, you better not try and take me on. I have records of all my calls and you have the recordings.