Yet again...

<p>Okay so after a long fight with Virgin Active I spoke to Head office & everything was sorted out & we all came to an agreement. Today ( 20/09/16 ) I went in to change the memberships to Multiply & Vitality..</p> <p>First of all when my partner & I signed up with our kids I paid a card fee for all four of the membership cards. Today I paid to change everything like I said & I had to pay yet another card fee for reasons unknown to me. I delt with Rodney at the Virgin active behind Makro in Centurion & before I left he told me everything was paid but a mistake was made so I will have to come back in to sign some paper work on a payment mistake that he had made. Not 20min after I left my partner recieves a call from Virgin Active head office in Cape Town saying that everything has been paid except our oldest daughters membership which is not paid up to date. Which means once again I will have to go back in and pay AGAIN before all four of us are able to gym together. After paying over R2000 at once to change everything like we wanted to it was still not completed. Now just to top it all off.. The lady who spoke to my partner told her that she can not understand why I had to pay yet again for another four membership cards when we already have paid for them & they are active & up to date. The only reason we join Virgin Active was because the kids area is really great & our kids love going there, having a blast as well as being able to swim & just have some fun. Unfortunately since we signed up things constantly went down hill & I am sad to say that we have been regretting our membership since then. </p>