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Sharne N
1 reviews | Active since Apr 2013
18 Nov 2024, 12:26
Yaseen very Helpful
Managed to speak to Yaseen from head office to deal with a 2 week's dispute payment issue he was very helpful and professional. Gail on the other side did not follow through , I have sent her pop but seems she never updated my payment koz when I visited Westgate mall branch this morning I was told I owe Virgin a payment of which I made an Eft payment on 5th Nov.
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Replies (2)SN
Sharne N's updateReviewer Update
18 Nov 2024, 12:29As for the branch if Westgate mall I clearly instructed the staff please inform Head office to update payment on their side but I do get annoyed by your system that' such a delay koz when u come for a workout session. U told payment is not reflecting but then payments are made via links and you need to explain your story again. etc etc.... improve your updating system and sync all ur systems so all your staff can have access to view updates re; payments.
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Sharne N's update18 Nov 2024, 12:29
Reviewer Update
As for the branch if Westgate mall I clearly instructed the staff please inform Head office to update payment on their side but I do get annoyed by your system that' such a delay koz when u come for a workout session. U told payment is not reflecting but then payments are made via links and you need to explain your story again. etc etc.... improve your updating system and sync all ur systems so all your staff can have access to view updates re; payments.
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Sharne N's updateReviewer Update
18 Nov 2024, 14:22Thank you Gail Stanley for your prompt feedback I highly appreciate it for sorting out the payment dispute and a Big thank you too Yaseen aswell.
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Sharne N's update18 Nov 2024, 14:22
Reviewer Update
Thank you Gail Stanley for your prompt feedback I highly appreciate it for sorting out the payment dispute and a Big thank you too Yaseen aswell.