cK
chanteleine K
1 reviews | Active since Mar 2015
21 Mar 2015, 06:58
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Im really really really ****ed off with virgin active and their unauthorised debit orders. I put a stop to them due to an unauthorised amount of R555 coming off in January instead of the R150 that I was advised of. And now this month R600 comes off...an amount im not even aware of or authorised. And im very upset cause my accounts in a bad minus figure. Im going through some tough times financially and to top it all ofg my granny past away on Thursday. ...meaning more money out my pocket cause she didn't have a funeral cover....I was planning on paying the full amount owed by next month but you ppl cant even wait. ...I JUST WANT THIS MEMBERSHIP cancelled!!!
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Virgin Active South Africa's replyOfficial
23 Mar 2015, 12:54Hello chanteleine,
I have tried to touch base with you via your mobile phone but to no avail.
My sincere condolences on the loss of your grandmother , I trust that you and the family are okay during this difficult time.
On behalf of Virgin Active I would like to apologise for any frustrations caused!
I have taken a look at your membership and can confirm that your price increase as taken effect and that is why the debit order amount is different.
Please look out for an email from me providing you with more information.
Kindest regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
My sincere condolences on the loss of your grandmother , I trust that you and the family are okay during this difficult time.
On behalf of Virgin Active I would like to apologise for any frustrations caused!
I have taken a look at your membership and can confirm that your price increase as taken effect and that is why the debit order amount is different.
Please look out for an email from me providing you with more information.
Kindest regards
Robyn
Virgin Active South Africa's reply23 Mar 2015, 12:54
Official
Hello chanteleine,
I have tried to touch base with you via your mobile phone but to no avail.
My sincere condolences on the loss of your grandmother , I trust that you and the family are okay during this difficult time.
On behalf of Virgin Active I would like to apologise for any frustrations caused!
I have taken a look at your membership and can confirm that your price increase as taken effect and that is why the debit order amount is different.
Please look out for an email from me providing you with more information.
Kindest regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
My sincere condolences on the loss of your grandmother , I trust that you and the family are okay during this difficult time.
On behalf of Virgin Active I would like to apologise for any frustrations caused!
I have taken a look at your membership and can confirm that your price increase as taken effect and that is why the debit order amount is different.
Please look out for an email from me providing you with more information.
Kindest regards
Robyn