1 reviews | Active since Oct 2012
wrongly informed to gain new contracts.
The new Virgin active in New Market was just months away from opening so my husband went in to find out more. He told Lorraine he will be back with me to hear more about contracts and possibly sign up. When we went back to see Lorraine i specifically asked about maternity classes as I knew me and my husband are trying for conceive and she assured me 100% that they offer these classes at NO extra cost. Im pregnant now and to my amazement we still do not have an maternity class or instructor available. We asked about the classes and they told us they would be getting an instructor in soon and they would let us know, BUT I WILL HAVE TO PAY FOR EACH CLASS. We asked Lorraine to get back us to numerous times regarding this matter but we still waiting she keeps ducking and diving us when we go to the gym. The matter was passed on to TK and he assured us that we will get feedback on when the classes will be available and STILL we are waiting. OH and we still have to pay for lessons after we got told that it was included in our membership at NO EXTRA COST. Lorraine supp**** us with False information to gain new contracts for the gym so she could earn her commission. Its been 4 weeks already
Please accept my apologies for any frustration caused.
I would really like to get in contact with you to discuss your concerns in more detail and assist in resolving this matter.
I have sent you an email requesting an alternate number and convenient time to talk.
Look forward to chatting to you.
Kind Regards,
Tracy-Lee
Please accept my apologies for any frustration caused.
I would really like to get in contact with you to discuss your concerns in more detail and assist in resolving this matter.
I have sent you an email requesting an alternate number and convenient time to talk.
Look forward to chatting to you.
Kind Regards,
Tracy-Lee
