Wrongfully handed over to MBD

To whom it may concern,

I have been a paying customer with Virgin active for many years. I have had several memberships at Virgin active over the years. Last year in march I canceled my membership at the moreleta park gym. I then relocated to centurion and in january this year I signed up at the centurion gym. Not the eco park gym just for clarity's sake. I was informed that I owed a cancelation fee for my moreleta park gym membership. And me and the club manager, only named rajeshen, came to an arrangement and I settled the cancelation fee. This was done in good faith as I was simply not aware of it Then I signed a 2 year contract and paid the activation fee as well as for the access card and my membership was activated.

A few days later my access was denied. I spoke to a consultant named nadia and I was informed that I owed an amount of +-R900 for a handed over account from 2008. 11 years ago. The account was for a membership at the George club. I explained that when I left the George club so many years ago I canceled the membership. Reason was that I was relocating to a small town with no nearby Virgin active gym. I was assured that the membership was canceled and that no money was owed on the account when I left the George club. But a few years later I relocated to pretoria and joined the moreleta club. They informed me that the membership was never canceled. So an employee failed to do their job. I explained the situation and it was not a problem. I became a member of that club for many years. Now this consultant nadia at the centurion club refuses to reactivate my membership even though she took payment from me. She insisted that I speak to head office. She put me on the phone with a lady calling herself "leslie". I asked her what the problem was and she said that I must phone mbd. I then explained to her what had happened and she rudely just told me that she is not authorised to help fix the problem. I asked to speak to someone who is and she flat out refused insisting that I need to phone mbd. I asked her to give me her name and surname and she refused. So I explained to her that I now have no further recourse. She then told me to phone the george club and find the employee. Yet I have no name for this person. So I have to locate this ghost employee from 11 years ago for a mistake which was not mine. Talking to MBD has proven to be a waste of time as they do not listen to reason. I am just treated as a delinquent regardless of anything. They Expect me to pay R1800 for something which was not my mistake. But the mistake occured with the consultant from George Nadia refuses to reactivate my membership. So Virgin active took my money yet denies me the service that I paid for. Also I have had several other memberships in spite of this problem. I believe the employee to be spiteful and acting in bad faith. Virgin active took the money yet denies me access. Please assist in resolving this matter. This is my final appeal to Virgin active. Ironically the club now loses income from this new membership. Please help to fix this problem.

Regards Jacobus