1 reviews | Active since Oct 2015
WRONGFULLY HANDED OVER TO ATTORNEYS
MY NAME IS NATASHA TAYLOR ID NO: ***081 . I HAVE TWO ACTIVE ACCOUNT S AT VIRGIN ACTIVE ONE FOR MYSELF AND ONE FOR MY HUSBAND AND BOTH ACCOUNT WERE TO BE DEBITED FROM MY NEDBANK ACCOUNT.<br> <br> FOR SOME DUMB ODD REASON VIRGIN MANAGED TO ONLY HAVE ONE FACILTY DEBITED AND WHICH IS THAT OF MY HUSBAND AND NOT MINE.<br> <br> I CALLED IN MORE THAN ONCE TO ASK THE HEAD OFFICE OF VIRGIN WHY IS ONLY ONE DEBIT ORDER GOING OFF AND NOT TWO ? THE CONSULTANT THAT SPOKE TO ME IN EARLY SEPTEMBER TOLD ME IT WAS A SYSTEM ERROR FROM THEY (ACTUALLY RECONFIRMED MY BANKING DETAILS TO HIM ) SIDE AND I ACTUALLY HAD TO PAY FOR ALL THE UNPAID THAT WAS INCURRED ON MY BANK ACCOUNT WHICH CAME OUT TO MORE THAN R1000.00 .I ASKED THE CONSULTANT TO PLEASE RECTIFY THIS MISTAKE AND FOR THEM TO DEBIT THE SO CALLED OUTSTANDING DEBIT ORDER AND BRING THE ACCOUNT UP TO DATE AS I HAD AN ADEQUATE AMOUNT OF FUNDS IN MY ACCOUNT AT THE TIME.<br> <br> WHAT ****ES ME OFF IS THAT NOW IM HANDED OVER TO MDC ATTORNEYS FOR YOU GUYS MISTAKE AND IM BEING FORCED TO PAY AN AMOUNT WHICH SHOULD
I have tried to touch base with you via your mobile phone but only managed to leave a voice message.
On behalf of Virgin Active please accept my apology for the inconvenience caused.
I have addressed your concern with our Accounts Manager and feedback will be provided to you shortly.
Please look out for my email requesting information from you as well in order to resolve your query.
Kind regards
Robyn
I have tried to touch base with you via your mobile phone but only managed to leave a voice message.
On behalf of Virgin Active please accept my apology for the inconvenience caused.
I have addressed your concern with our Accounts Manager and feedback will be provided to you shortly.
Please look out for my email requesting information from you as well in order to resolve your query.
Kind regards
Robyn
