EO
Edwin O

1 reviews | Active since Nov 2015

01 Nov 2015, 10:59

Wrongful debit(s) off my account

Account number ***<br> <br> I was a Virgin Active Member through Discovery Vitality and was on a contract for R 125 . The contract duration expired and was changed to a month on month contract. I parted ways with Discovery 3 months ago and all my benefits linked fell out. e.g Movie cards, gym and Medical aid. Virgin active still went ahead and deducted money (R125 in October) and just now have deducted (R625 in November) <br> <br> Please could they provide a contract where i signed to be debited for R625, this bulldozing mechanism is not going to work. Send back the money you have debited without my prior consent. As a service provide they out to respect clients finances and not do as they wish. I have not entered your gym for the last 3 months with the assumption that my policy was void. Return the money urgently.<br> <br> Regards

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply02 Nov 2015, 09:53
Official
Hello edwinopondo,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the inconvenience caused.

We appreciate your feedback and suggestion and will most definitely pass it to the relevant team for consideration. We will also address the matter with Discovery Vitality in order for us to improve the communication process with our members.

Thank you once again for raising your concerns with us and we wish you all the best.

Kind regards
Robyn