wrong information given and being billed

. im laying a complaint againist virgin active in regards to them giving me the wrong info.im a STD BANK employee and last year we had a wellness day at out offices and one of the sales resps by the name of Mpho was there to advise us how it works. i quote she said it wasnt a contract and that if i wished to terminate at any given time i could as i advised her that a gym would b opening soon at my workplace and wasnt planning to be with them for long if i joined. to my suprise a month later i called the call centre to cancel as per Mpho's advise i was told its a 2 year contract which i wasnt told off and clearly indicated that i dont want a contract.i liased with her serval times and she promised to sort it out however didnt to date and the debit orders are still going off.i feel its unfair and very unprofessional of her to have done that and given wrong info coz she wanted to push sales.she said she would freeze my acc however didnt do so coz she also on her side picked up that she mislead me.i want all my funds reimbused to me and wouldnt advise anyone to take they contract with VIRGIN ACTIVE.I have never even activated or used my membership however funds are being debited