CL
CP L

1 reviews | Active since Nov 2015

09 Mar 2016, 16:50

Wrong detsils

Still i receive demands for money after i have brought it under your attention that the person whom signed contract with me when i joined, gave through the wrong peak times, i could not use the facility due to time restricts - refer to the number of times i showed up. When i discussed matter with management it were said that person whom joined me no longer wirks there - how convenient. I will not pay for something i cant use because your sales persom made me join on wrong info. Feel free to discuss matter i will take this to ombudsman and make sure that i get hold of the person whom made me join as he acknowledged his mistake but tried to sell me a more expensive contract instead to accomodate his fault.<br>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply09 Mar 2016, 17:12
Official
Hello lombardc1,

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active please accept my apology for any frustrations caused.

Please look out for my email requesting information to assist you further.

Kind regards
Robyn