Wrong debit order and no response

My wife and I recently switched our regular membership to the vitality plan. We were under the impression that the first month if free (and communicated this to the sales representative that assisted us). However, we have now been debited for a full month on regular membership as well as on a vitality plan.

Upon phoning our club (Centurion) to resolve this matter, I was told that I will be phoned back within the hour. For the second time now, I am still waiting to receive a call back.

I do hope that somebody will eventually call me and refund us for the incorrect debit orders as well as the unnecessary banking fees that we now have to incur.