1 reviews | Active since Feb 2015
WRONG AMOUNT DEBITED
I dont understand why loyal customers have to resort to writing a review on this site due to poor service from a renouwn service provider. I wonder what Richard Branson would have to say about the quality of service i have received. Im sure he would not like these bad reports about an empire he has worked so hard for. Something thats so easy could have been solved within minutes if the call centre agents were actually doing their jobs and not passing the buck.<br> <br> I was debited the normal gym fee of R740.00 whilst being on Vitality but no refund has been made even though I made contact with the call centre over two weeks ago. That in itself was teeth-pulling as I waited over an HOUR on the line for someone to just answer the line. I explained what had happened, that i had moved over onto my parents medical aid and my vitality would move as well, and the lady I spoke to assured me that I would get a call within 48hours to sort out the problem but i have waited another week!!!<br> <br> Could someone capable of solving this issue please get in contact with me. I will be tweeting this report to Richard Branson in the hope that he reads it.
On behalf of Virgin Active I would like to sincerely apologise for the inconvenience caused to you and the lack of response received.
I have taken a look at your membership and I can confirm that Vitality has reinstated your discount. The reinstatement has been back dated to the 1st February 2015 and the difference in cost has been credited onto your membership. I have now requested a refund for the credit amount which will be paid out tomorrow morning.
Please allow 48 working hours from then for the funds to reflect in your bank account .
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
On behalf of Virgin Active I would like to sincerely apologise for the inconvenience caused to you and the lack of response received.
I have taken a look at your membership and I can confirm that Vitality has reinstated your discount. The reinstatement has been back dated to the 1st February 2015 and the difference in cost has been credited onto your membership. I have now requested a refund for the credit amount which will be paid out tomorrow morning.
Please allow 48 working hours from then for the funds to reflect in your bank account .
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn