Wow, so no one gives flying foot about customer service??

I complained twice last month about my billing and account with Chilli Lane Virgin Active. I was unable to use the gym due to your incompetence and billing, and i wanted to make changed to my contract before it rolled out this month. BUT NO ONE CARED TO CALL OR FOLLOW UP WITH ME?? You didn't even get payment for last month, but you can't even care to follow up on that payment? You just continue this month like nothing has changed? Do you NOT care what your customers think? Do you not even care what they are saying about you? Too much money so you don't give a hoot about an angry customer?? Virgin, i sincerely hope you shut down, or all your branches burn down. I wish and pray that you run out of business so you learn to value your customers. Even Planet Fitness and their thie.v.ing tendencies are better than your apathy! SERIOUSLY!!