Wouldn't cancel membership and still made me pay even while having cancer!!!!

So i have always trained with virgin active since a young age, in 2023 i fell ill with cancer and could not train for over a year obviously due to chemo and being severely ill as well as recovering from the treatment.

First time I made contact explaining my diagnosis, they refused point blank to terminate my contract, i had to pay the full amount as normal to cancel it. Then i had my say on it via Facebook and all they did was relieve me of 3 (extended 3 months free after paying while sick.

Till this day i am horrified as a health and wellbeing service you did this, so much for looking after your customers all you want it the money. My contract came to an end and went on month to month, something happened with a payment and then when i asked what happened i apparently ow you R2000? For what if its on a month to month? Should of been R700+-. I contacted you call centre and they where meant to assist with all this and get back to me multiple times, no one did.

Now sort this out, remove all I apparently ow you as you did not do the right thing when i had cancer. its ****** disgusting. Otherwise i will take this matter further and to the press.

Sick of this.....