Would not recommend Faerie Glen Virgin Active Gym

Joined Virgin Active Faerie Glen 3 years ago after moving from Johannesburg . Have raised on several occasions ,the disgusting yoga mats, still waiting for new mats. Filled in concern card , only one yoga class for entire week, no response to date. Australian friends came to visit , went to gym to find out what was required for them to use the gym , was treated with hostility and a non care attitude. Reported one toilet door lock was broken for over a month , eventually it was fixed. Air con ,either way too high or non existent in Pilates room ,as well as ceiling fans not in operation , except for one, have also reported this. Surely someone should be checking temperatures that they are constant. It is evident that this gym is in a bad state and badly run. Since I have been attending this gym it has been so frustrating. I have been to other Virgin gyms which are way superior and well managed. The only reason why I continue to use this gym is because of location.