NJ
Nicolene J

1 reviews | Active since Jun 2019

20 Jun 2019, 12:46

Would definitely NOT RECOMMEND.

My experience from DAY ONE has been pathetic (to say the least). When I joined, I was not informed that it is a two-year contract- the agent just decided that I want a two-year contract. I was also NOT informed about an increase in my contract fee monthly when I aged up or when I was in the contract for more than a year. My contract has increased by R127 since last year May. I joined at R399,00 a month (barely being able to afford that but desperately wanting to get fit). ONE MONTH later, it went up to R499,00. June this year, it went up to R526,00.

When I walked into the gym my VERY FIRST day, some trainer wanted people for an advance heat class- she would not take no for an answer- basically forced my bf and me into the class- he experienced exercise-induced nausea, I ended up fracturing my wrist at multiple places when those "step-up" exercise slipped out underneath me. I couldn't use my arm at all for almost 3 months, so suspended my account due to medical reasons for the time. When I went back months later to try again- I saw those steps had rubbers underneath them now to avoid slippage (that was one good thing I can say about Virgin Active). However, my wrist is still giving me issues- more than a year later- and struggle to use it to lift heavy objects. Legally speaking- I know Virgin Active can't be hold liable for injuries occurring on their property, but the injury would never have occurred if I received my free induction session rather than a trainer coercing an (obviously) overwhelmed newbie into a class that was noticeably too advanced for her.

Now, I have just had enough- I do not wish to continue with the contract anymore- but found out that I will have to pay half of the remaining contract fee remaining, Now, if I struggled to pay R399,00. I can't afford the R526,00. Where will I have the money laying around for R2 893.00???? Sooo, yeah. Would definitely NOT RECOMMEND.

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Replies (1)
NJ
Nicolene J's update20 Jun 2019, 12:48
Reviewer Update
Should also add, friends of mine NEVER received an increase, regardless of birthdays or annually. So, that is also very suspicious.