JM
Jacques M

1 reviews | Active since Dec 2013

10 Aug 2015, 09:53

Worst virgin branch in centurion

I have been gyming for the last 10 years and have used all the virgin active branches in centurion and I must be honest that the mall @ reds branch honestly rates the lowest on the list. From lack of general maintenance ie cracked and dirty skirting boards and floors to a desperate need of new paint and worst off all there is always equipment out of order and some times for weeks at end. Shocking sometimes being out of order for more that 3-4 weeks just for a cable to general maintenance of machines. I think it might be lack of management...

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply11 Aug 2015, 09:11
Official
Hello Jacquesm#1,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the service levels experienced at our club.

I have escalated your concerns to senior management and feedback will be provided to you shortly.

Kindest regards
Robyn