Worst than terrible

<p>When joining Virgin Active Centurion I was charge 3 x the joining fee for vitality (~R1900 x 3) reason being their system crashed. This was on 28 Feb, they told me that night it will be reversed in the moring, today 2 March, I had to call them as try to sort this out only to hear this will take another 72 hours excl weekends. And they won't refund the entire amount overcharged as they will be deducting March's fees, but that has been deducted from my account for this month.. So x 2 monthly fee now as well. </p> <p> </p> <p>And this all after one of the sales staff had the audacity to ask me for my credit card details as he will do the transaction for me after their systems are up and running again.</p> <p> </p> <p>I can't even describe my frustration and the lack of care from the staff.</p>