Worst service providers

My partner and I have received the worst service at @virginactivesa. We signed up 3 weeks ago paying an absolute fortune. We logged a call to have my app fixed 3 times with reception at the virgin active in roodepoort- retail crossing. It hasn’t worked since I started at the gym and until today I haven’t received no call to have it fixed. When enquiring about cancellation because they are not performing their reciprocal obligations in terms of the contract, they requested a 40% cancellation fee of the total term (12 months). Their equipment is broken and not maintained well. Honestly for the price you pay, it’s not worth it. Don’t sign up!!! @planetfitnessza is way better.

The receptionist advised that once a call is logged, it takes 24 hours for head office to call. 3 weeks later, I have received nothing.