Worst Service Ever!! Membership Transfer incompetence & Frustration

The worst service Ever!!! A month ago I transferred back to my old gym. I have had access difficulty complaining that even on the app I’ve been assigned the wrong gym, emails and calling. Even went to virgin active and the staff tried many time to fix my membership as they could tell online I’ve been charged for the transfer and my membership was up to date. This month instead of debiting the correct membership account they don’t even debit, the app gives me a link to make payment but it’s for the wrong membership again. How hard is it to get your things in order. Why should one be this frustrated with a simple membership upgrade! Im sick and tired honestly! I shouldn’t be have such difficulty with an organisation I’ve been a part of since my early twenties. What the hell is going on at your head offices that such a simple task is proving difficult. What else do you need do your jobs correctly?!