WORST SERVICE EVER - BUNCH OF ***** AND *******

They don't deserve any stars. My son, who was 17 at the time, took out a contract - the salesman at Virgin Waterfall told him to take a student contract as it works out cheaper than going thru Discovery (he even recommend cancelling Vitality) - he also told us that the premium was valid until 23 years old (when they are finished Varsity).

A 2 year contract was signed (as we took believed him) - on Tuesday he turned 18 and he gets a letter saying that the premium now doubles!!! Please tell me how a school student can suddenly afford double premiums???

Your staff are obviously not trained and lie to get a "sale" at other peoples costs.

I see, as a company, that you don't respond to any complaints (AND THERE ARE MANY) - you just take peoples money and don't care a damn about them.

Cannot wait to CANCEL this contract and NEVER deal with you again