Worst service

I must say that I am so disappointed in their service. I have NEVER in my life experienced such bad service as I have with them. I moved to a town with no Virgin Active and have been trying to cancel my membership since November 2021 - emails went unanswered, calls have been forwarded to different people and eventually dropped. My only way to cancel was to drive to a town that has a branch. I finally filled in a form (one that they can easily put online) and was told that it would take 20 business days to process and that the next month’s debit order would not go off - which it did. Why do they make it so difficult for people to cancel their membership? Is it just so that they can profit more? Well, that does not surprise me.. It is not easy to keep up with expenses today, let alone have an extra debit order that goes off for a service I cannot even use because there is no club nearby 😠