Worst Service

Hi <br> <br> My name is Naveen Harilall ID:***, i visited the Virgin Active Waterfall gym on the 1/13/2016 and was denied entry. They advised me that my membership was moved to Durban, i was surprised as i visited the gym in October , November and December. I did request to change membership for the month of July , but that was on for ONE month. I called the call center and they told me they cannot give me a answer as to why it didnt change membership despite me pay 135 in JHB to change it from DUrban. It was the most embarrassing moment yesterday in the gym. ALL I WANT TO SAY IS THAT VIRGIN ACTIVE MUST ****ING CATCH A WAKE UP . THE IS ****ING PATHETIC SERVICE . THEY HAVE NO ****ING SENSE OF URGENCY . THEY TAKE THEIR CLIENTS FOR GRANTED.