Worst in SA

I took out a contract for my 15 year old son at virgin active in July. They started of by deducting a double debit order with the wrong amount and he didn't get the free bag as advertised. I queried this at the gym, phoned, emailed, send a nessage on FB. 3 months later no answer. My contract seemed to be fine untill saturday 2 Oct. I was told at the gym that I need to go to my home gym in new market? I live, work and joined at boksburg. When I called to correct this was told that I will pay an extra 300pm if I want to gym at boksburg now. But I joined and have been going to boksburg????? Told the consultant I will then cancel rather only to be told that I wil then pay a cancelation fee. The conversation wasn't going anywhere. She said she wil escalate, which is what they said about my sons contract 3 months ago. And untill it's resolved I must just not go to the gym, which I'm paying for. This is THE worst company to deal with in SA.....